Refund policy

Refund Policy

Refunds will be issued for the purchase price of the returned item(s) only. 

Original shipping charges, sales tax, and credit card processing fees are non-refundable.

Returns

Our return policy has a 30-day timeframe. Refunds or exchanges will not be processed for orders returned after 30 days.

Return eligibility requires the item to be unused, in original condition, and returned with all original packaging.

Additional non-returnable items: Gift Cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to confirm we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Our Money Back Guarantee

We'll refund you for the cost of the product, but any shipping, taxes, or fees are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at 

help@naturapine.com

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@naturapine.com and send your item to: 24310 Moulton Parkway suite O 558, Laguna Hills CA 92637, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

To return your product, you should mail your product to: 

Vidglo Ltd

Unit 31

Whieldon Road Industrial Estate

Stoke-On-Trent

Staffordshire

ST4 4JP

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary by location. 

For orders exceeding $70, we recommend using a trackable shipping service and purchasing shipping insurance. Please be aware that we cannot assume responsibility for the safe return of your item.